FAQ

Yes 💚 All our jade pieces are 100% natural A-grade jade — untreated, undyed, and certified authentic with verification certificates.

Definitely! Jade becomes more radiant with regular skin contact — daily wear actually helps it glow naturally over time.

Yes — it’s safe for daily water exposure, but avoid perfumes, shampoo, alcohol, or harsh chemicals to preserve the shine.

Orders are shipped within 1–3 working days. Delivery within Malaysia usually takes 2–5 days; Singapore or East Malaysia 5–7 days.

Please contact us within 3 days upon receiving your parcel. We’ll assist with exchange or refund.

Once the order has been placed, we do not accept returns or exchanges. For exceptional cases or product issues, please contact us within 3 days of receiving your parcel.