FAQ

是的 💚 我们的翡翠均为天然A货，不漂白、不注胶、不染色，每件都附带权威鉴定证书。

当然可以，翡翠适合日常佩戴，与皮肤的接触反而能让玉质更温润、光泽更自然。

日常用水没问题，但建议避免香水、染发剂、清洁剂等化学物质，以防影响光泽。

我们会在下单后1–3个工作日内发货，西马约2–5天，东马/新加坡约5–7天。

请在收到商品后3天内联系我们客服，我们会协助您更换或退款。

当订单寄出后，系统会自动发送电邮附上追踪号码，您可随时查看物流状态。

货品一旦寄出，恕不退换。如遇特殊情况或产品问题，请在收到后3天内与我们联系。

Yes 💚 All our jade pieces are 100% natural A-grade jade — untreated, undyed, and certified authentic with verification certificates.

Definitely! Jade becomes more radiant with regular skin contact — daily wear actually helps it glow naturally over time.

Yes — it’s safe for daily water exposure, but avoid perfumes, alcohol, or harsh chemicals to preserve the shine.

Orders are shipped within 1–3 working days. Delivery within Malaysia usually takes 2–5 days; Singapore or East Malaysia 5–7 days.

Please contact us within 3 days upon receiving your parcel. We’ll assist with exchange or refund.

Once your order has been shipped, an email with tracking details will be sent to you automatically.

Once the order has been shipped, we do not accept returns or exchanges. For exceptional cases or product issues, please contact us within 3 days of receiving your parcel.